How It Works

How do I setup an account?

First download the Zbooni app for iOS or Android. From there, you can create a new account and be up and running in minutes. You’ll need to add information about you and your business including an address to start.

Does my customer need the Zbooni App?

NO! The app is for businesses to use only. Your customer will receive a link from you to pay through a secure mobile browser, or they can visit your web store if you share a link with them. They can pay by Visa/MasterCard – no app needed.

So are you a payment gateway?

No, Zbooni is an e-marketplace. That means we help facilitate your sales and allow you to transact online, but we don’t process the payment as a gateway. We partner with leading payment gateways that manage the payment processing depending which market and type of transaction fits best. We deal with all that headache so you don’t have to. We work with PayFort, PayTabs, Stripe, Square and more.

What do you mean my customers pay through WhatsApp?

When you use Zbooni to create an order, a payment link will be generated for the amount requested from your customer. You share that link on WhatsApp (or anywhere else you like) and your customer clicks that link and is prompted to confirm the order and pay. 

Do you integrate with my website or app?

No, we do not offer our service outside of our app. If you want to accept payments on your own website or in your app, you will need to have your own payment gateway. We can only support transactions that occur in our app.

Do I need a trade license to use Zbooni?

No, not necessarily. By using Zbooni, you are getting the benefit of joining an online marketplace. We do however have our own screening process, so we have the ability to reject certain merchants if their products are illegal or questionable. We may also require a government ID or other forms of identification on occasion.

Do you manage delivery too?

No, we leave that to each merchant 

Can I have multiple users on one account?

Yes, you can have a shared login for a single account. If you are looking for agents to have their own separate access, then please get in touch here. 

Charges and Fees

What are the fees?

To use Zbooni is free. You can setup your store, and add unlimited products/services that you can display on your store. We only charge on successful transactions. Our fee is 3.5% of the total amount sold.

But some payment gateways charge less… why 3.5%?

Some payment gateways have monthly fees and a charge per transaction in addition to the percentage they take. Zbooni offers a flat and transparent price. Also, with Zbooni – you are availing online payment processing, which is generally a higher rate than card machines. Remember, you also get all the software you need for free, like a website, invoicing tools, a CRM, and order management system for free. It’s quite a deal for you!

How do we get paid?

By bank transfer. When a transaction occurs successfully, you will be notified and the amount due to you is shown in your Store Wallet. This amount will be eligible for payout 7 days after a transaction occurs. We will deposit the funds (minus processing fees) directly into your bank account.

Besides the 3.5% are there other fees?

There are no additional or hidden fees. We don’t have a surcharge on bank transfer fees, and it’s usually free unless imposed by your bank. 

How often can I request a payout?

You can request payouts on your eligible balance as often as you like, but we may bundle several requests into one bank transfer.

Where do I add my bank account info?

When you setup your Zbooni account, you should add your bank account details under the Store tab > Wallet section.

I was charged on my credit card from your website, but I don’t remember using Zbooni, what is this charge?

We have thousands of merchants using Zbooni, when they use our platform, you may see Zbooni mentioned on your Credit Card statement. If you don’t recognize the charge, check your email for a receipt for the amount and date of the charge and you will likely remember what you bought and from who.

How can I refund a customer for a transaction?

To issue a refund, you must send an email to refunds@zbooni.com with the order # and amount you would like to be refunded.

What types of credit cards are accepted?

Any Visa/MasterCard will work, and also MADA cards issued in Saudi Arabia. We currently do not support AMEX or other cards.

Can I get my money faster than 7 days?

Yes, this may be possible for merchants with an established transaction history. Slightly higher fees may apply.

Zbooni Corporate Info

What is Zbooni?

Zbooni a mobile app for businesses. It provides a system for you to do commerce through chat based invoicing. We help facilitate payments and provide you with tools to power your business.

Where are you based?

We are based in Dubai, and operate across the UAE, KSA and Lebanon. New markets are coming soon.